WHAT IS YOUR RETURN POLICY?
I begin crafting items as soon as orders are placed. My policy is firm, if you have any questions please feel free to email.
My policy requires:
Cancellation must be within 24 hours of purchase.
All custom orders are non-refundable.
Refunds will only be issued to items that were damaged upon arrival.
If an item arrives damaged, please send two quality pictures of the damage. This must be completed with an email notification within 3 days of arrival.
Refund will be sent when I receive the damaged item.
Please pay close attention if a product has a policy disclaimer.
WHAT ARE THE PAYMENT OPTIONS?
I accept credit/debit cards & Paypal on this site.
If you would like to pick up in person, I accept credit/debit cards, Paypal, Venmo & Cash.
If there is a unique macramé piece you would like me to create for you or a customization of a current product, please send an email for a free quote. Some customizations to current products may be free of additional charge, on a case by case basis. Please include pictures for reference or a detailed description.
You will receive a response within 48 hours.
Still have questions? Get in touch, I'm happy to help.